According to OUG 34/2014, any customer has the right to return products without giving reasons, within 14 calendar days.
The exception is food products and cosmetics, which are products that are susceptible to deterioration or expire quickly and are exempt from the right of withdrawal, according to OUG 34/2014 art. 3, paragraph 3 point i), art. 16, paragraphs d) and e) of OUG 34/2014.

Products are returned only if they have not been unsealed.

If you are a consumer, you have the right to change your mind (without giving reasons) within 14 calendar days only regarding certain types of products ordered from our website:
For example, some kitchen equipment, various household products such as decorations, etc.

However, according to the law, you do not benefit from this right for the following types of products on the website:

  • Those that are susceptible to deterioration or have a short expiration date (examples: organic foods, dietary supplements, juices, bars, fruits and vegetables, etc.);
  • Sealed products that cannot be returned for health protection or hygiene reasons and that you have unsealed (examples: organic food and cosmetics, organic products for children, eco-friendly detergents, etc.);
  • Those products which (after delivery), according to their nature, are inseparably mixed with other elements;

Considering that the products sold by BIOVEG.RO are products that are exempt from the right of withdrawal, according to art. 16 of OG 34/2014,  because they are perishable products and cannot be returned for  health protection  or hygiene reasons, the Customer is no longer entitled to return them unless, after unsealing the package, he will find products other than those ordered in the package.

  • The customer undertakes to notify BIOVEG.RO of his intention to return the purchased products, by any means of written communication (e-mail/fax/etc.) within a maximum of 14 calendar days from receipt of the products and/or services.
  • The customer who notified BIOVEG.RO is responsible for ensuring that the products to which he referred will be returned within a maximum of 14 calendar days, otherwise, BIOVEG.RO , considering the request unfounded/invalid, may refuse the return.
  • In the event of a refund of the product value, this will be made within 30 calendar days of confirming the return, and the refund will only be made to the customer's bank account, regardless of the payment method used in the order placed.
  • In the event of product replacement, the replacement will be made under the conditions and limits of a normal order.
  • The value of additional services, including but not limited to the transportation of products, paid by the customer, is not refundable.
  • In all cases, the return/re-shipping costs will be borne by the customer, with the exception of the situations presented above, as well as in the case of lack of conformity, in which case BIOVEG.RO will bear the cost of the transport. 
  • Products purchased as a package are accepted for return only in their original form, meaning all products contained in the returned package must be intact, sealed


To return a product, you must follow the following steps:

  • The withdrawal period expires 14 calendar days after you or a person designated by you (other than the courier) acquires physical possession of the products. If you have ordered several products in a single order that will be delivered separately, the period expires 14 calendar days after you acquire physical possession of the last product.
  • You must inform us of your decision to withdraw from the contract, for this please use the steps below:
  • Telephone information at 0742 203 383;
  • Information by means of a letter sent   physically to BVG E-COMMERCE SRL, Str. Florilor no.1, Room 1, Block 2, Apt 10, Brașov or sent online to contact@bioveg.ro
  • Pick-up of the parcel by the courier with the return of the products and documents (after establishing all the details with our operator)
  • Refund of the amount to the customer within 30 calendar days from the full receipt of the products at the headquarters of BVG E-COMMERCE SRL


The refund will be made to your bank account that you provide us with when sending the withdrawal request and/or the return form .
We may postpone the refund until we receive the products back or until you provide us with proof that you have returned the products to us (whichever occurs earlier).
You will bear the direct cost of returning the products to BioVeg.ro

Please send to our address at Panselelor Street 17, office 2 , all the products that we have delivered to you. You must send them in the condition in which we delivered them to you, without undue delay and, in any case, within a maximum of 14 days from the day you communicated to us in writing your decision to withdraw.

You are responsible for any diminished value of the products - due to the way in which you have handled or used them (other than to determine the nature, qualities and functioning of the products). In this case, we will be able to refund the amount we collected from you, and from which we will be able to deduct the value of the reduction in the respective products.


How to return the products to us

  • Use postal services that allow for recorded delivery and keep proof of delivery;
  • Pack carefully – preferably, but not necessarily, in the original packaging;
  • For offers that include free products (for example, "buy one get one free"), you must also return to us any free products that we have delivered to you (except for promotional materials or products that we have voluntarily delivered to you along with the products you ordered).